FAQ


Will the products be on promotional sale?

No, we do not plan on having any promotional sale.

We believe that creativity is priceless. Each piece of jewelry is thoughtfully designed by our emerging designer, and a percentage of the proceeds is directly pass onto the artist. We do not want to discount their creativity and the financial support that they need to achieve their career dream.

However, do watch out for occasional promotion on free shipping, give-a-ways, and other good stuffs! Best yet, sign up for our newsletter to be the first in the know!

How are the products packaged?

Each piece of jewelry is wrap in protective tissue paper and package in a fabric pouch, designed exclusively by the designer. The pouch could be used as a cosmetic bag or small travel pouch that holds all your precious stuffs.

Each collection will have different design pouch that match with the theme of the collection.

At Rail 814, we believe in zero waste – all of our packages are either recyclable or could be used as an everyday accessory.

Do you allow exchanges?

We currently do not accept exchanges. You may follow the return procedure to send back the unwanted items, and we will be happy to fulfill a new order for you.

What is your return policy?

We want you to be happy with your purchase. Our return period is 14 days of purchase for unworn and undamaged products.

If for any reason you want to make a return, please contact us at info@rail814.com to request a RMA (Return Merchandising Authorization) number before sending the product back. Customer is responsible for return shipping cost. However, Rail 814 will cover the return cost if the product is received wrong or damaged. We recommend sending return item with a tracking #. Rail 814 is not responsible for items lost during return transit.

How long will my shipment take?

Orders are generally ship within 1 to 2 business days.

For domestic shipments, most shipment reach destination within 2 to 7 business days.

For international shipments, it will take approximately 7 to 30 business days depending on the destination.

How much is shipping and where can you ship to?

We offer flat rate of $6.99 for orders shipping within the US.
Shipment will be shipped via USPS First Class Airmail with tracking number.

We also offer $15.99 for orders shipping to outside of US.
Shipment will be shipped via USPS First Class International with tracking number*.
Customer will be responsible for custom fees, duty, and other cost occurs during shipping.
*USPS might only provide partial tracking on some destinations.

How can I become a featuring designer?

We are always looking for passionate talents who are interested in learning more about the fashion business. As long as you are enrolled or recent grad of an accredited fashion design school, and is an aspiring jewelry design, you are qualified! Just e-mail your interest to info@rail814.com, along with your resume and portfolio. We will reach out to you if you are a good fit for the program.